Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, used, or missing parts will not be accepted for return. Ensure that all tags and labels are intact before sending back your items.
How to Request a Return
To request a return, you must email us at info@voyageessentialsshop.com. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, so tracking is essential to ensure it arrives safely.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Follow the return process outlined above for your original item.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order at info@voyageessentialsshop.com. We will provide instructions for returning the item and will cover the return shipping costs in such cases. Ensure you include photos of the item and a description of the issue in your email.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at info@voyageessentialsshop.com. We are here to assist you and ensure that your experience with voyageessentialsshop.com is satisfactory. Thank you for shopping with us!